Privacy Policy

1. Principles and Purpose

www.kai-com.com (the "Website", "we", "us", or "our") recognizes the importance of personal data and other information relating to our users (the "customer" or "you"). We want you to be confident that the Website is transparent and responsible in collecting, using, or disclosing your information in accordance with the Personal Data Protection Act B.E. 2562 (2019) (the "Personal Data Protection Law"), as well as other applicable laws. This Personal Data Protection Policy (the "Policy") has therefore been prepared to explain to you the details regarding the collection, use, or disclosure (collectively, "processing") of your personal data.

2. Collection of Personal Data

Personal data means information relating to a person that can identify that person, directly or indirectly. We collect personal data only where necessary and use only the information required for the relevant purpose.

Types of Personal Data

Personal identification data

• First name, last name
• Gender
• Age
• Date of birth
• National identification number
• Photograph

Contact information

• Postal address
• Email address
• Telephone number (including home phone number or mobile number)
• Social media accounts such as LINE ID, Facebook account, Facebook ID, and Google ID

Financial information

• Credit/debit card details, such as the cardholder name, card number, expiry date, and issuing bank name
• Bank account details
• Tax invoice information

Technical information

• IP Address
• MAC Address
• Website access logs or website usage tracking from Session ID
• Type and version of browser

3. Sources of Personal Data

We may collect your personal data through various channels as follows:

3.1 Personal data collected directly from you

• When you register as a member by completing forms, whether in document format, through the Website, social media, or any other channel
• When you order products and services
• When you submit information via forms
• When you post information through webboard threads
• When you contact us, ask for information, or provide comments or suggestions regarding our products and services
• When you opt in to receive news or promotional communications from us

3.2 Personal data collected automatically

• When you visit or use the Website, which uses cookies or similar technologies to collect technical information about your usage
• Information received from the use of services and information related to service usage, such as device information used to access the service (IP Address and MAC Address)

3.3 Personal data collected from third parties

We may collect your personal data from third-party sources where such collection is lawful or where the data subject has already consented to disclose the information to us, for example when your personal data is sent to us for the purpose of offering products, providing services to you, or carrying out related business operations.

4. Legal Bases for Collection of Personal Data

Legal basis

• Performance of contract We process personal data as necessary for the performance of sales agreements between the personal data controller ("we") and the data subject ("you"), including collecting your delivery address in order to ship products.
• Consent of the data subject We process personal data where consent is required, after informing you of the purposes of collection, use, or disclosure before or at the time consent is requested. This may include sensitive personal data not exempted by law, marketing and promotional communications, and service facilitation.

5. Purposes of Collection

• To facilitate Website use and service delivery This includes facilitating product purchases, product delivery, returns, and exchanges.
• To answer questions and provide assistance to customers This includes customer support relating to our services, updating customer information, and handling rights requests or complaints.
• To improve quality and services This includes analysis and development of products or services to better suit customer needs.
• To provide information about products and services or marketing communications This includes sending information, privileges, promotions, discounts, and special offers by email, SMS, and post, where we have received your explicit consent.
• For data analytics This includes market analysis and research to improve our products and services.
• To prevent, detect, and investigate criminal activity This includes investigations and actions to prevent unlawful acts under applicable laws, including security incidents affecting data subjects.

We may share anonymized information with the public, partners, or for marketing purposes, Website performance analysis, operations, promotional activities, or to present general trends relating to the use of our products and services.

6. Disclosure of Personal Data to Third Parties

We may disclose personal data, to the extent necessary, to agencies or third parties with the consent of the data subject, unless such disclosure is permitted by law.

1. Shipping service providers
2. Payment service providers
3. Data analytics and market research service providers
4. Officials, government officers, regulatory authorities, government agencies acting under legal authority, parties involved in legal proceedings, or others authorized under applicable law

7. Retention Period

We will retain your personal data only for as long as required by law or as necessary for the purposes for which it was collected. We will delete or destroy personal data once retaining it is no longer necessary for the stated purposes.

8. Security of Personal Data

We recognize the importance of maintaining the security of your personal data. We therefore implement appropriate measures to prevent loss, access, destruction, use, alteration, modification, or unlawful disclosure of personal data. We also maintain electronic security standards using SSL (Secure Socket Layer) approved for the Website by a Certificate Authority (CA) to encrypt and protect information such as personal details, passwords, and credit card numbers.

9. Rights of Data Subjects

1. Right to withdraw consent
   You have the right to withdraw your consent to the processing of personal data that you have given to us at any time while your personal data remains with us.
2. Right of access
   You have the right to request access to your personal data under our responsibility and to request a copy of such data.
3. Right to rectification
   You have the right to request correction of your personal data to ensure it is accurate, up to date, and complete. If you are already a member, you can correct your personal data on your member details page.
4. Right to erasure
   You have the right to request deletion, destruction, or anonymization of your personal data where such data is no longer necessary.
5. Right to restriction of processing
   You have the right to request temporary suspension of the use of your personal data while we verify a request to correct personal data or a request objecting to collection, use, or disclosure.
6. Right to data portability
   You have the right to receive your personal data in a commonly used, machine-readable format and to request that such data be sent or transferred to another data controller.
7. Right to object
   You have the right to object to the collection, use, or disclosure of your personal data.

If you choose to object to collection or request deletion or destruction of data or rights previously granted, this may affect the services you receive from us. We may be unable to provide some services.

You may exercise your rights as a data subject by contacting us at [email protected] or 027329100. We will consider and notify you of the result of your request within 30 days from the date we receive it.

10. Links to External Websites or Services

Our Website may contain links to external websites that may collect information about your use of services and your personal data. We are not responsible for the security or privacy of information collected by such external websites. You should review the personal data protection policies of those external websites and comply with their applicable privacy policies.

11. If You Refuse Consent or Do Not Permit Use of Personal Data

We may need to collect personal data as required by law or for entering into agreements between you and us. If you do not consent to our use of your personal data, you may still use our services, but your experience may be less convenient because we will not be able to use your personal data to its fullest intended purpose.

12. Changes to the Privacy Policy

We may update or amend this Privacy Policy from time to time to align with our services, business operations, and applicable laws. We will notify you through appropriate channels on the Website.